How to improve interaction with your customers
A modern company is constantly researching technologies to improve its customers' satisfaction and new ways to provide the best possible experience. Contact center technologies are now used in many companies that are not traditional call centers.
Orchestra NG offers contact center solutions to meet a wide range of needs, making services accessible from small single location to large multi-location companies. Orchestra NG allows three contact modes: voice, video and chat.
An innovative IVR allows you to reduce the cost per call by giving control to the calles, and then choosing a call path based on a series of questions. The use of automatic voice recognition (ASR) and speech synthesis (TTS) allows calls to be routed in the complete absence of an operator. Finally, the intelligent routing system ensures that calls from the contact center are routed to the agent or employee with the right skills for the caller's request, resulting in time reduction and greater customer satisfaction.
VoiSmart's contact center solution includes the possibility to integrate the contact center chat on your company's website that, incorporating chatbot mechanisms, allows you to offer assistance to your customers 24 hours a day without the help of an operator.