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Support

RMA policy

VoiSmart pays the utmost care and attention to ensure that the products comply with the highest standards of quality. However, it is possible receive a no compliance product, or the product arrives damaged or incomplete. In order to solve these eventualities, we set up a RMA procedure reserved for our partners. Within a few simple steps, we are committed to solve any kind of problem, in order to ensure to you and your customers the highest level of satisfaction.

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Support Portal

 

If you are registered in to the support portal, you can assign ticket fault signal directly to the technical staff, making it much easier to manage service requests (via e-mail or telephone) or other exchanges of information with its customers or users .
If you have not yet registered to the portal service, it is possible to request it by calling +39 0270633354 or by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

Click here for Support Portal

Manual and document

VoiSmart, respecting the environment, promotes the use of online documentation. Access to documents is as simple as a standard wiki. The portal is designed to be used primarily by professionals in telecommunications. Its contents are managed by VoiSmart, but contributions can come from all partners. In this way we want to promote the exchange and professional growth of the whole community.

Click here for online manual and document

Products Registration

 

After the first installation of the product you should activate the license. This will start the 12-month warranty and support. Such registration shall be made within one month from the delivery date to the end user. By registering the license shall commence on the product warranty and delivery of technical support services.
Registration allows you to get support,  allows purchase extensions module and  remote support for better troubleshooting.

Product Registration Form

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