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Orchestra allows complete scalability without the need of software replacements. Updates and functionalities can be added with a simple click from the web interface without the help of a specialized technician. The architecture allows the implementation of new special or non standard functions, making them available as new applications without intervening on the hardware system. Security is a very important aspect in a Unified Communication platform. Orchestra has password protected access at all levels, for example to the voice mail, to the user’s interface, to service activations, to outbound or international calls, and so on. The support to the LDAP and Active Directory protocols allows the integration of the access control with the existing IT infrastructure of the company, thus improving and simplifying the daily security management.
VoiSmart Advanced Mobility enables a unique set of mobility features bringing well known mobile extension to a new level of service, improving flexibility, completeness and cost effectiveness. The VoiSmart Advanced Mobility enhances corporate communication at all level while keeping control of the call flow and reducing fixed to mobile convergence costs. VoiSmart Advanced Mobility engine allows to forward calls simultaneously to multiple numbers in order to minimize the answer time and, to transfer the “ongoing call” to any extension (phone) part of the distribution list.
Orchestra Call Center is a multiplatform application for Call Center/Contact Center, based on IP technology that fits to any VoiSmart PBX also in multi-PBX mode. Celesta includes both outbound call center and inbound contact center features. it is available in pure “inbound” mode. Orchestra Call Center matches the requirements of a wide range of applications from SME’s, large Enterprises and professional call centers thanks to scalability, completeness and simplified integration with external data applications (CRM, ERP, Help Desk, data base). Celesta’s ACD engine (Automatic Call Distribution) allows effective distribution of calls to different operators by optimizing the use of PSTN lines, SIP trunks and waiting times for operators.